Lead Refund & Quality Guarantee Policy

Eligible Refund Reasons

Non-Refundable Situations

How to Request a Refund

1. Submit via Dashboard: Navigate to your Pro Dashboard → Purchased Leads → select the lead → click "Report Issue / Request Refund."
2. Provide Detail: Select the refund reason from the dropdown and include a brief description (50 words or less).
3. Review Period: Our team will review your request within 3–5 business days.
4. Resolution: Approved refunds are issued as an account credit (applied to your next lead purchase) or, upon request, as a return to your original payment method within 7–10 business days.

Refund Request Window

All refund requests must be submitted within 7 calendar days of the lead delivery date. Requests submitted after this window will not be considered, regardless of the reason.

Subscription Plan Cancellations

Subscription plans (Daily, Weekly, Monthly, Enterprise) may be canceled at any time by contacting support. Cancellation policy:

• Cancellation takes effect at the end of the current billing cycle.
• No partial refunds are issued for unused days in a billing period.
• Leads already delivered prior to cancellation are final and non-refundable under normal circumstances (subject to the per-lead refund policy above).
• Plan cancellations can be made anytime — no long-term contracts or cancellation fees.

Disputes & Escalation

If you believe your refund request was incorrectly denied, you may escalate by emailing billing@mybugprospects.com with your lead ID and a description of the issue. Escalated disputes are reviewed by a senior member of our team within 5 business days. BugProspects' decision on escalated disputes is final.